CEOToolSuite
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Frequently Asked Questions

Find answers to common questions about CEOToolSuite

General Questions

What is CEOToolSuite?

CEOToolSuite is a comprehensive business management platform designed for growth-focused companies. It includes integrated modules for forms and payments, website building, email communications, business dashboard, and API integrations.

What plans do you offer?

We offer three main plans: Starter, Business, and Enterprise. Each plan includes different features and capabilities to meet the needs of businesses of various sizes. Visit our pricing page for detailed information.

Do you offer a free trial?

Yes, we offer a 14-day free trial for all plans. No credit card is required to start your trial. You can sign up on our signup page.

Can I upgrade or downgrade my plan later?

Yes, you can upgrade or downgrade your plan at any time through your account dashboard. When upgrading, you'll have immediate access to new features. When downgrading, changes will take effect at the end of your current billing cycle.

How do I get support?

We offer several support options, including documentation, email support, and live chat. Business and Enterprise plans include priority support. Visit our support center for more information.

Account & Billing Questions

How do I change my account information?

You can update your account information in the "Account Settings" section of your dashboard. This includes your name, email address, password, and company details.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Business and Enterprise plans also have the option for ACH payments.

How does billing work?

We offer monthly and annual billing options. Annual plans include a 20% discount compared to monthly billing. Your subscription will automatically renew at the end of your billing cycle unless you cancel.

Can I get a refund?

We offer a 30-day money-back guarantee for all plans. If you're not satisfied with our service within the first 30 days, contact our support team for a full refund.

How do I cancel my subscription?

You can cancel your subscription at any time from the "Billing" section of your dashboard. After cancellation, you'll continue to have access until the end of your current billing cycle.

Forms & Payments Questions

How do I create a form?

To create a form, log in to your dashboard, navigate to the Forms section, and click "Create New Form." You can then use our drag-and-drop builder to add fields, customize the design, and configure settings.

What payment gateways do you support?

We currently support Square and NMI payment gateways. This allows you to accept payments via credit card, Apple Pay, Google Pay, and other popular payment methods.

Can I create subscription payments?

Yes, you can create recurring payment forms for subscriptions, memberships, and installment plans. This feature is available on Business and Enterprise plans.

How do I embed a form on my website?

After creating your form, go to the "Share" tab and copy the embed code. You can then paste this code into your website HTML. We also provide direct links and popup options for sharing your forms.

Are there limits on form submissions?

Each plan has specific limits on monthly form submissions. The Starter plan includes 1,000 submissions, Business plan includes 10,000 submissions, and Enterprise plan includes 100,000 submissions per month.

Sites & Emails Questions

Can I use my own domain name?

Yes, you can use your own domain name with our Sites module. We provide easy integration with most domain registrars and detailed instructions for setting up DNS records.

How many websites can I create?

The number of websites you can create depends on your plan. The Starter plan includes 1 website, Business plan includes 5 websites, and Enterprise plan includes unlimited websites.

Can I migrate my existing website?

While we don't offer automatic migration, our team can help you recreate your existing website using our platform. Contact our support team for assistance with website migration.

How do I create an email campaign?

To create an email campaign, log in to your dashboard, navigate to the Emails section, and click "Create New Campaign." You can then select a template, add your content, and configure settings like recipient lists and sending schedule.

How many emails can I send?

Email sending limits vary by plan. The Starter plan includes 5,000 emails per month, Business plan includes 20,000 emails per month, and Enterprise plan includes 100,000 emails per month.

Still Have Questions?

If you couldn't find the answer to your question, please contact our support team.